​Frequently asked questions

At Juteearth, we believe in offering our customers honest and fair pricing while maintaining the highest quality standards. We understand the value of bulk purchasing and are pleased to offer a pricing structure that reflects this:

• Volume Discounts: The more you order, the less you pay per item. Our pricing model is designed to provide better value for larger quantities, making it an excellent option for bulk purchases.
  

Whether you're stocking up for a corporate event, a large-scale giveaway, or for retail purposes, we ensure that our pricing is competitive and fair. For specific details on bulk order pricing and how you can save more with larger orders, please contact us through our enquiry form.

At Juteearth, our goal is always complete customer satisfaction. We take great care to inspect each and every bag thoroughly before packaging to ensure you receive the best quality. However, in the rare event that you receive a damaged product:

• Refund or Replacement: If your item arrives damaged, we are more than willing to offer a refund or a replacement. To facilitate this process, we kindly ask you to provide clear photos and a video of the damage for our assessment.

• Customized Orders- No Return : Please note that we are unable to accept returns for customized orders. As these products are specially tailored to individual specifications, they cannot be restocked or resold. We encourage you to review your custom order details carefully before finalizing your purchase.

At Juteearth, we prioritize sustainability in every aspect of our product design and creation. Our commitment to the environment is reflected in our choice of materials and processes:

• Natural and Biodegradable Materials: We exclusively use jute and cotton, which are not only natural but also biodegradable. This ensures that our products are gentle on the planet, from production to disposal.

• Eco-Friendly Water-Based Inks for Printing: In our screen printing process, we use eco-friendly water-based inks. These inks are less harmful to the environment compared to traditional petroleum-based inks, aligning with our dedication to sustainable practices

Yes, at Juteearth, our reach is global. We proudly ship our products all over the world, as well as throughout India. Please note that shipping charges are additional for every order. Whether you're near or far, we're committed to bringing our sustainable, eco-friendly products right to your doorstep. For specific details on shipping rates and delivery timelines to your location, please feel free to contact us through our enquiry form.

Yes, we do provide samples to help you make an informed decision. Here's how it works:

• Choosing from Our Existing Designs: If you select a sample from our previous work, you will only be charged the cost of the bag itself. This option allows you to experience the quality, Printing and craftsmanship of our products firsthand.

• Customized Samples with Your Logo or Design: If you wish to have a sample with your own logo or design had to pay bag cost , there is a printing charge of ₹399, in addition to shipping charges. This helps cover the costs of the custom printing process, ensuring that you receive a high-quality, personalized sample.

By offering these options, we aim to provide you with a convenient way to assess our products and see how your custom designs would look, ensuring your complete satisfaction before placing a full order.

Absolutely! At Juteearth, we are more than happy to assist you with the design process at no additional cost after placing the order. To get started, all you need to do is share your initial concept or rough idea with us, even if it's just a simple sketch on paper. Our skilled design team will then work their magic to transform your vision into a tangible design. Once you are completely satisfied with the proposed design, we will proceed with the printing and production process. Our goal is to ensure that your custom product is exactly as you envisioned, crafted with care and precision.

We offer a wide variety of eco-friendly bags and accessories, including Jute Shopping Bags, Office Bags, Sling Bags, Bags for Bottles, Jar Bags, Cane Handle Bags, Tote Bags, Beach Bags, Laundry Baskets, Planters, Wedding Bags, Bags for Return Gifts, Small Gift Bags, Personalized Bags, Printed Bags, Kids Bags, Cotton Tote Bags, Fashion Bags, Potli Bags, Zipper Pouches, Purses, Drawstring Bags, Lunch Bags, Grocery Bags, Folders, and Laptop Bags.

Certainly! Here's an enhanced version of your FAQ regarding accepted payment methods:

• Can I customize my order?
  

  • Absolutely! We specialize in custom orders. Our team can work with you to create bags and accessories in any size or design. Just let us know your requirements through our order enquiry form.
    

• Who makes the Juteearth products?
  

  • Our products are handcrafted by a team of empowered women artisans in our Hyderabad - Kompally manufacturing unit. Each product is made with care, ensuring quality and sustainability in every stitch.
    

• How can I place a bulk order?
  

  • For bulk orders, please contact us directly through product page request submission or our enquiry form or Whatsapp/email. We offer special pricing and customization options for bulk purchases.

• How do I care for my Juteearth products?
  

  • Jute and cotton bags can be gently cleaned with a damp cloth. Avoid machine washing to preserve the integrity of the materials and designs.

• How can I track my order?
  

  • Once your order is shipped, you will receive a tracking number via Whatsapp/sms/email. You can use this number to track your order’s progress.

At Juteearth, we aim to make your purchasing experience as convenient as possible by offering a variety of payment options:

• Bank Transfer: For a straightforward and secure transaction, you can opt to pay through a bank transfer as per the details provided in the invoice.

• Credit/Debit Cards: We accept payments made via credit and debit cards. Please note that additional charges may apply for card transactions.

• Online Banking and UPI Payments: For quick and hassle-free payments, we also support various online banking methods and mobile UPI (Unified Payments Interface) platforms.